Reference

What You Agree To When You Open an Account

These terms set out how your account works on aan123 — what we commit to, what we ask of you, and how payments through DANA, OVO, and GoPay fit into that agreement.

Account Eligibility RulesDANA, OVO, GoPay ConditionsDeposit and Account PolicyYour Rights and RequestsHow to Reach Us
aan123 What You Agree To When You Open an Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Account Rights

Account Security Practice

Your account is protected by OTP verification on login and on any withdrawal request. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate — no funds move during a freeze.

Data We Hold and Why

We keep the information you provide at registration — name, contact detail, e-wallet identifiers for DANA, OVO, or GoPay — to verify your identity and process transactions. We do not sell this data to third parties.

How to Request Changes

You can request a correction to your account details or ask what data we hold by contacting support via email. We aim to respond and apply corrections within a reasonable timeframe, in line with applicable Indonesia data rules.

Account Retention and Closure

If you close your account, we retain transaction records for the period required under applicable Indonesia regulation. You may request a summary of your account history before closure — raise this through email support.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Raise a terms or account question directly through the live chat window. Our Indonesia support team handles account-specific queries and can escalate written disputes about transactions made via DANA, OVO, or GoPay.
Email Support Channel For formal requests — such as account closure, data access, or a written record of a payment dispute — use the email contact on our support page. We respond in writing so you have a documented trail.
Account Help Centre The help centre on aan123 contains the current version of these terms, the account policy, and step-by-step guides for common account and e-wallet actions. Check there first for quick answers before contacting support.

Your Terms and Conditions Questions

These are the questions we hear most often about how the terms on aan123 work — covering accounts, payments, data, and what to do when something is not clear. If your question is not here, live chat and email support are both available.

Yes, terms can be updated when our processes change. We notify you via the contact method on your account before any update takes effect, so you always have time to review before continuing.

Raise it with our support team through live chat or email. We log the dispute, review the transaction record, and respond in writing. No further withdrawals are processed on a disputed balance until the case is resolved.

No. These terms permit one account per person. Operating multiple accounts under the same identity, or sharing account access, is a breach of these terms and may result in account suspension pending review.

Send a written request through our email support channel. We will confirm what data we hold, why we hold it, and how long we keep it — in line with applicable Indonesia data obligations and these account terms.

You can request account closure through email support. Any remaining account balance is processed for withdrawal to your verified DANA, OVO, or GoPay wallet before the account is closed, subject to identity verification.

Yes. Access and product availability depend on local law and are available only where permitted in eligible Indonesia regions. Players in Medan and Semarang, like anywhere else, should confirm access is permitted under their local rules.