Reference

Our Legal Terms for Your Account Access

The legal terms on this page govern how your account on aan123 works, what we collect, how your data is handled, and what applies when you access our lobby from Indonesia.

Account Terms & ConditionsData Handling PolicyJurisdiction: IndonesiaDANA, OVO, GoPay Payment TermsContact & Rights Requests
aan123 Our Legal Terms for Your Account Access
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account security and data privacy sit at the centre of how we operate. We use SSL encryption across all account pages, payment screens, and session flows — this applies whether you are topping up via GoPay on your phone or accessing live casino tables from a desktop browser. Account data is not shared with third parties for marketing purposes. We retain transaction records tied to DANA, OVO, and GoPay payments for a period consistent with financial compliance requirements. You can request access to the data we hold on your account at any time by contacting support.

SSL Encryption

Every account page, payment screen, and session flow is encrypted. This covers DANA, OVO, and GoPay transactions and applies equally on mobile and desktop access.

Data Retention

We keep transaction and account records for as long as required under applicable financial and compliance rules. You can request a summary of what we hold via your account support channel.

Cookie Use

We use cookies to keep your session active and to remember your preferred payment method — for example, whether you last used OVO or GoPay. You can manage cookie settings through your browser.

Rights & Corrections

You have the right to access, correct, or request removal of your account data. Contact our support team through live chat or email and reference your account ID to start the process.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Team online

Live Chat Support

For urgent legal or account queries, open live chat directly from your account dashboard. Our Indonesia support team handles account access, wallet verification, and rights requests around the clock.

Email for Formal Requests

Send formal data requests, account closure notices, or written complaints to our support email. We acknowledge submissions and respond with a case reference, typically within one business day.

Account Help Centre

Our help centre covers common legal questions — how to request your data, how to update account details linked to your DANA or OVO wallet, and how to escalate an unresolved complaint through your account panel.

Frequently Asked Legal Questions

These are the questions we hear most often about account rights, data handling, and how our legal terms work in practice for Indonesia users.

Yes, these terms apply to anyone accessing aan123 from Indonesia where local law permits. Availability of specific features — including sports betting on Liga 1 — depends on your region and local regulations.

Open a live chat session or send an email to our support team with your account ID. We will compile your data and respond with a reference case, typically within one business day.

Transaction records linked to your DANA, OVO, or GoPay wallet are retained in line with applicable financial compliance requirements. You can request a transaction summary through your account support channel at any time.

You can request account closure by contacting support via live chat or email. Some records may be retained for compliance purposes, but we will confirm exactly what is kept and for how long after reviewing your request.

If we make a material change to our terms, we will notify you through your registered account contact before the change takes effect. We do not apply changes retroactively without notice.

You are responsible for keeping your login credentials and linked wallet PINs secure. If you suspect unauthorised access, contact support immediately through live chat so we can review your account activity and take appropriate steps.