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How aan123 Handles Your Account Privacy

Your account data — from registration details to your DANA, OVO, or GoPay wallet information — is held under a clear set of rules that we follow every time we collect, store, or process it.

Account Data ProtectionDANA, OVO, GoPay Wallet PrivacyYour Access RightsData Retention PolicyContact for Privacy Requests

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HUBUNGI TIM PRIVASI

Reach Us With Your Privacy Questions

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, our account support team is the right starting point. We aim to respond to all privacy-related requests within a reasonable timeframe. The channels below connect you directly to the team that handles account and data queries — not a general inbox.

PERLINDUNGAN DATA AKUN

How We Protect and Manage Your Data

Data protection at aan123 is built into how the account system actually works — not just written in policy documents. From the moment you add a DANA, OVO, or GoPay wallet to your account, the data is handled with encryption in transit and at rest. Here is how each core area works in practice.

Encryption and Storage

All account data, including wallet identifiers for DANA, OVO, and GoPay, is encrypted using SSL during transmission. Stored records are kept on access-controlled servers, not accessible to general staff without verified need.

Cookie and Session Control

Session cookies keep your account login active during a browsing session. Tracking cookies for analytics can be switched off in your browser settings without affecting your ability to deposit or withdraw through your wallet.

Data Retention and Deletion

Transaction and account records are kept for the period required by applicable obligations in supported regions. Once that period ends, data is deleted or anonymised. You may request early deletion of non-essential data via the help center form.

Requesting Your Data or Changes

You have the right to request a copy of the personal data we hold on your account, to correct inaccurate details, or to ask about how your GoPay or OVO wallet records are used — subject to eligibility under local law.

What Data We Collect and Why

aan123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with aan123, we collect the details you provide during registration — your name, email address, and contact number. When you add a payment method, the wallet identifier for DANA, OVO, or GoPay is stored so that deposits and withdrawals can be

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routed correctly to your account. We do not store your full wallet PIN or any authentication credentials from those apps. We also collect session data: which pages you visited, what device and browser type you used, and your approximate region. This data helps us keep the
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platform working correctly for mobile access across Indonesia, including for players in Semarang who rely on mobile-first e-wallet flows. Transaction records — amounts, timestamps, wallet type used, and status — are retained as part of our financial compliance obligations, and kept for the period required by
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applicable rules in eligible regions. We do not sell your personal data to third parties. Where we share data with payment processors like DANA, OVO, or GoPay, it is only the minimum required to complete the transaction you initiated. Cookies and session tokens are used to
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keep you logged in and to detect unusual access patterns that could indicate unauthorized account activity. You can manage cookie preferences through your browser settings at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions We Hear Most Often

These are the questions we receive most often from people reviewing how aan123 handles account data. If your question is not covered here, the live chat or email contact above will get you a direct answer from the account support team.

We collect your name, email, contact number, and the wallet identifier for whichever payment method you add — DANA, OVO, or GoPay. We do not collect your wallet PIN or payment app passwords.

We only share the minimum wallet data needed to process a transaction you initiated. Your DANA or OVO wallet identifier goes to the payment processor to route your deposit or withdrawal — nothing beyond that.

Transaction records and account details are kept for the period required by applicable rules in eligible regions. After that period, data is deleted or anonymised. Non-essential data can be removed earlier on your request.

Yes. Submit a data access request through the help center form in your account, or email support with your registered name and wallet type. We will locate and provide your records within a reasonable period, subject to local law.

Session cookies keep your login active while you browse. Analytics cookies help us understand how the mobile platform is used so we can improve the deposit and account flow. You can turn analytics cookies off in your browser settings.

Use the privacy request form in the account help center, or contact support via live chat or email. Include your account name and the specific data you want corrected or removed so we can act on it accurately.

How aan123 Handles Your Account Privacy

Reach Us With Your Privacy Questions

How We Protect and Manage Your Data

Encryption and Storage

Cookie and Session Control

Data Retention and Deletion

Requesting Your Data or Changes

Privacy Questions We Hear Most Often

01 What personal data does aan123 collect when I open an account?

02 Does aan123 share my DANA or OVO wallet information with anyone?

03 How long does aan123 keep my account and transaction data?

04 Can I request a copy of the data aan123 holds about me?

05 What are cookies used for on the aan123 platform?

06 How do I ask aan123 to correct or delete my personal information?

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